FAQ
FREQUNETLY ASKED QUESTIONS
- How can I get an owner's manual?
We have many owners' manuals available for download from our "Customer Service > Owner's Manual" page.
- What if the Kid Trax product I just bought is damaged or missing parts?
For damaged or missing parts, please call our customer service department at 877-741-6154.
- What is the life expectancy of a Kid Trax battery?
Battery life depends on how you follow the Charging and Battery Maintenance Instructions of the User Guide. It is also affected by the number of hours the battery is used. Average battery life is one to three years.
- How long should the battery be charged?
The battery should be charged 24 hours prior to first use. After each use, or once a month minimum, charge the battery for a full 16 hours. Do not leave the battery on the charger for more than 30 hours. Unplug charger after each use. Avoid using an extension cord or charger may not work properly. Read and follow all warnings before charging the battery. Please refer to your Kid Trax Owner's Manual.
- How do I order a part if I wish to pay by credit card?
If you wish to place an order by credit card please call 1-877-741-6154 Mon-Fri 8am-5pm CST. Be sure to have your Serial Number ready (located on cover of User Guide and under driver side seat on yellow sticker).
- How do I get the FM radio to work?
Refer to “Install AA batteries for FM Radio” section in the User Guide. - What if I hear a constant “beeping” sound, even after a complete charge?
The repetitive “beeping” sound is the low battery warning beep. If this still sounds even after complete charge, chances are the battery is no longer capable of accepting a complete charge or the charger is defective and needs replaced. Be sure to check the charger LED light.